According to Article 19 of the Taiwan Consumer Protection Act, the right to cancel forward sales within 7 days will not apply to international airline passenger services.
Fares, prepaid service(s), fee(s) and surcharges are non-refundable, while unused taxes in your ticket may be refundable.
For ticket issued by travel agency, please contact your travel agent to check your ticket’s Terms and Conditions and apply refund if applicable.
For ticket issued by our Service Centre, please send email to Service Centre for assistance.
For ticket issued through our website, please select voluntary refund and apply for a tax refund online via Manage Booking Processing will take about 4-6 weeks and service charge may apply.
For involuntary booking cancellation please refer to Flight Irregularities page for more information.
