For flight disruptions on the day of departure, we generally will not be responsible for any alternative flight re-arrangement or compensation for other expenses (e.g., meals, hotel accommodation, transportation).
Compensation for flight delay or cancellation is subject to local government regulations, you are recommended to check the relevant airport information on our website for more details.
To protect yourself against unforeseeable situations, you are encouraged to purchase travel insurance in advance.
Alternatively, your ticket can be refunded, including the applicable fares, taxes and any prepaid service(s).
- For tickets purchased on our website or through our Call Centre, please apply for a refund online via Manage Booking.
- For tickets purchased through a travel agent, please contact them directly to arrange a refund.
